Refund & Return Policy

At Authentic Signatures, we want every collector to purchase with confidence. Because many of our collectibles are unique, signed, authenticated, and high-value items, we take special care to ensure that every order is accurately described, securely packaged, and delivered as represented.

14-Day Return Policy

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must be returned in the same condition in which it was received, with all original packaging, certificates of authenticity, authentication cards, holograms, labels, tags, and any other accompanying documentation intact and unaltered.

Items that have been worn, displayed in a manner that causes damage, altered, modified, reframed, removed from sealed or tamper-evident packaging where applicable, or separated from their original authentication documentation may not be eligible for return.

Proof of purchase is required.

How to Request a Return

To request a return, please contact us at:

contact@authenticsignatures.com

Please include your order number and the reason for your return request.

Returns must be authorized by Authentic Signatures before being shipped back. Items returned without prior authorization may not be accepted.

Once your return request has been approved, we will provide return instructions.

Refunds

Once we receive your returned item, our team will inspect the collectible, its condition, authentication documentation, holograms, packaging, and accompanying materials.

If the return is approved following inspection, the refund will be issued to your original payment method.

Please allow your bank or payment provider additional time to process and post the refund.

Original shipping charges are non-refundable except when the item received was damaged, incorrect, or materially different from its description.

Return Shipping

For discretionary returns, including a change of mind, the customer is responsible for return shipping costs.

Because many of our products are unique and high-value collectibles, returned items must be securely packaged and shipped using a trackable service with appropriate insurance.

Authentic Signatures is not responsible for loss or damage occurring during an unauthorized or improperly packaged return shipment.

If you received an incorrect item, or an item that arrived damaged or materially different from its description, please contact us immediately. When applicable, Authentic Signatures will provide instructions regarding return shipping.

Damaged or Incorrect Orders

Please inspect your order as soon as it arrives.

If your item arrives damaged, if you receive the wrong item, or if there is a material discrepancy between the item received and its description, contact us promptly at contact@authenticsignatures.com.

Please include your order number and clear photographs of the item, packaging, and shipping box when relevant.

We will review the issue and work with you toward an appropriate resolution.

Authentication Materials

Certificates of authenticity, authentication cards, serial-number labels, holograms, tamper-evident seals, and other authentication materials form an integral part of many collectibles sold by Authentic Signatures.

These materials must remain intact and must be returned with the corresponding collectible.

Items with removed, damaged, substituted, altered, or separated authentication materials may not qualify for a discretionary return.

Unique and High-Value Collectibles

Certain collectibles sold by Authentic Signatures are unique or particularly high in value.

For these items, additional return procedures may be required, including signature confirmation, insured transportation, or additional verification upon receipt.

These procedures are intended to protect both the collector and Authentic Signatures.

Non-Returnable Items

Unless required otherwise by applicable law, certain items cannot be returned, including:

• Personalized or custom-made items

• Items altered, modified, damaged, worn, or reframed after delivery

• Items missing their original authentication documentation or materials

• Items with removed, damaged, or altered authentication holograms, labels, seals, or serial numbers

• Gift cards

• Items specifically identified as Final Sale before purchase

If you have questions about whether an item is eligible for return, please contact us before purchasing.

Exchanges

Because many Authentic Signatures collectibles are unique, we cannot guarantee that an identical replacement will be available.

If you would like to exchange an eligible item, please contact us. When possible, we will work with you to identify a suitable alternative.

European Union Customers

Where mandatory consumer protection laws provide additional cancellation, return, or refund rights, those statutory rights remain unaffected by this policy.

Authenticity

Authenticity is fundamental to Authentic Signatures.

Signed collectibles are sold with the authentication documentation applicable to the individual item, which may include authentication from recognized independent third-party authentication providers.

Our standard return policy is separate from any specific authenticity guarantee that may apply to an item.

Contact Us

If you have any questions regarding a return, refund, or your order, please contact:

Authentic Signatures 
Email: contact@authenticsignatures.com

Our team will be happy to assist you.